APLICABILIDADE DA METODOLOGIA DE GESTÃO POR PROCESSOS NA POLÍCIA MILITAR DO ESTADO DO PARÁ
a padronização de seus processos operacionais e administrativos.
Keywords:
Processos organizacionais, Procedimentos-padrão, Padronização, Eficiência, Polícia MilitarAbstract
This article aims to present Process Management in the Military Police of the State of Pará, in order to offer services tailored to the needs of citizens. Process management is defined in the military police institution through normative acts that define concepts, phases, sequence of actions for the standardization of organizational processes and standard procedures, in addition to means of measuring the quality of the services provided, as well as responsible bodies and agents for its implementation, analysis and standardization. In this academic study, after analyzing the technical literature, current legislation and the internal rules of the Military Police, it became clear that the services provided by the institution must be mapped, modeled and improved, through Process Management, in order to be provided a public service. ostensive policing more efficiently to the citizen-user.