PROPOSAL OF PERFORMANCE INDICATORS FOR THE CRIMINAL INVESTIGATION OFFICE

Authors

  • Luís Henrique Costa Ferreira PCBA
  • Fernanda Pinheiro Mota da Silva Ferreira

Keywords:

Performance measuring, police station, public security, public management, criminal investigation office

Abstract

Using the criminal investigation police officers model of Polícia Civil do Estado da Bahia, this study was developed to identify performance indicators to manage police station. This research used literature review and participant observation. Eleven performance indicators were identified, addressing issues like: production, impact, productivity and quality. They were tested with simulations methods. The results need of real tests.

 

Author Biography

Fernanda Pinheiro Mota da Silva Ferreira

Engenheira Química.

Especialista em Lógistica e Gestão da Produção.

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Published

2019-07-07

How to Cite

Costa Ferreira, L. H., & Pinheiro Mota da Silva Ferreira, F. (2019). PROPOSAL OF PERFORMANCE INDICATORS FOR THE CRIMINAL INVESTIGATION OFFICE. Revista Do Instituto Brasileiro De Segurança Pública (RIBSP) - ISSN 2595-2153, 2(4), 66–89. Retrieved from http://3.93.192.120/index.php/RIBSP/article/view/44

Issue

Vol. 2 No. 4 (2019): RIBSP - Revista do Instituto Brasileiro de Segurança Pública

Section

Artigos